At blackrosescognac.com, customer satisfaction is our top priority. We strive to ensure that every order you place is processed with care and delivered to you in perfect condition. Below is our refund policy outlining the circumstances under which refunds may be issued.

1. Service or Order Errors

If there is an issue with your order, such as incorrect items, damaged goods, or a delay caused by our error, please contact us at info@blackrosescognac.com within 7 days of receiving your order. We will review the issue and offer a full refund or replacement, depending on the situation.

2. Damaged or Defective Products

If your item arrives damaged or defective, please notify us within 7 days of delivery with clear photographs of the damage and your order details. We will arrange for a replacement or issue a full refund for the affected product.

3. Non-Refundable Items

Due to the nature of alcoholic beverages, we cannot accept returns or offer refunds for:

• Products that have been opened or used
• Orders that have been delivered to the correct address as specified at the time of purchase
• Items that have been shipped internationally and are subject to local import/export regulations

4. Shipping Costs

Shipping fees are non-refundable, except in cases where the error was on our part, such as sending the wrong product or a damaged item. If you are eligible for a refund, the shipping charges for the return or replacement will be covered by us.

5. Cancellation Policy

Once an order has been processed and shipped, cancellations are not accepted. If you need to cancel an order before it ships, please contact us as soon as possible at info@blackrosescognac.com. We will do our best to accommodate the cancellation request, but this cannot be guaranteed.

6. Refund Process

If you qualify for a refund, we will process it within 7-10 business days. Refunds will be issued to the original payment method used during checkout.

7. International Orders

For international orders, any customs duties, taxes, or import fees are non-refundable. These fees are the responsibility of the recipient.

For any questions or assistance regarding a refund, please contact us at info@blackrosescognac.com. We are here to ensure you have the best possible shopping experience with LiquorLtd.com.

Thank you for choosing us!